1. Permanent deletion
Deleting your Sportli account is permanent and cannot be undone. A deleted account cannot be restored. If you later sign up again after the cooldown, Sportli creates a new identity without transferring prior matches, ratings, reliability or relationships.
2. Delete inside the app
If you can access Sportli, use this preferred method:
- Open Sportli and sign in.
- Open Settings.
- Select Delete account.
- Read the warnings, confirm your password in the app and confirm permanent deletion.
Your password is used by the authentication provider to re-verify you. Sportli's deletion function does not receive your plaintext password.
If you host or joined a future match, Sportli may require you to cancel or leave it first so other players are informed. After an accepted request, you are signed out and deletion may finish in the background.
3. Request deletion by email
If you cannot use the app, email sportliapp@gmail.com with the subject Sportli account deletion request.
Include only the email address associated with the account and a clear request for permanent deletion. A brief reason is optional.
Never email a password, authentication or recovery code, session token, payment information or identity document. Sportli may ask you to confirm control of the account email but will not ask you to send credentials.
4. Data removed
When deletion completes, Sportli removes or disables personal account data including:
- sign-in access and active authentication for the account;
- active profile fields, preferences and avatar objects;
- friends, blocks and other active social state where removal is safe;
- notification inbox data and push-delivery tokens;
- active match requests and account workflow state; and
- account-bound local session and profile caches on devices that complete sign-out.
Direct and match-chat content associated only with the deleted account is deleted or anonymized according to the implemented data relationships and safety requirements. Content already received, quoted, reported or required for a safety investigation may not disappear immediately from every participant or protected record.
5. Shared history that may remain
Completed or cancelled matches may remain as anonymized shared history so attendance and trust effects stay fair for other participants. Your participation appears as a neutral Deleted player identity without an avatar, bio, email, phone, private preferences or openable profile.
Reviews received by the deleted account are deleted. Reviews authored by it may remain for reviewed players with the author anonymized. Safety, report, moderation or appeal records may be retained when reasonably necessary to protect users, enforce restrictions, preserve auditability or comply with law.
6. Cooldown and operational retention
- A 30-day signup cooldown prevents immediate re-registration with the same email. It uses a one-way HMAC fingerprint; the cooldown ledger does not keep the plaintext email for that purpose.
- Deletion-operation correlation may be retained for up to 90 days, then unlinked from original and tombstone identity references.
- A minimal non-identifying operation receipt may be retained for up to 12 calendar months after completion.
- An anonymized tombstone identity remains while preserved shared history still requires that reference.
- Limited provider backups or security logs may persist temporarily until their normal rotation or deletion.
7. Status and privacy requests
If deletion appears incomplete after sign-out, contact sportliapp@gmail.com from the account email. You may also use that address for access or correction requests described in the Privacy Policy.
8. Related documents
See the Privacy Policy, Terms of Service and Community Guidelines.